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Joshua was personable, efficient and diligent at his work. He is another priceless addition to the Jackson & Sons company. Thank you, Joshua!
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Joseph did an amazing job servicing our HeatPump’s. He was very professional and knowledgeable.
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APPRECIATED THE AMOUNT OF EXPLAINING JOSH USED TO DESCRIBE THE CONDITION OF MY UNIT. ALSO THE HELP HE PROVIDED FOR MY OPTIONS TO SAVE ME MONEY. THANKS JOSH
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Once again, this is nothing but a good report, Spencer Clayton not only did an excellent investigation concerning the problem BUT he also came on a Saturday and fixed the unit. He had to relocate the unit since the installer, NOT JACKSON and Sons, had done an inferior job of installation. Spencer is very knowledgeable, and professional, explained it all beforehand, and then completed the work. He then checked everything to make sure it was working properly, and it was. He is an outstanding service person who ensures the problem is corrected before he departs. A JOB WELL DONE SPENCER. Thank you. A very satisfied customer, Drew Perry
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I only have good things to report concerning your employees, Brett Shackleford and Spencer Clayton. They both were considerate, professional, and easy to understand when they explained what they were doing. Brett did an outstanding job of maintenance and Spencer also did an outstanding job of investigating the problem I am having with one of the units (note that Jackson did NOT install these units and I only wish I had known about Jackson when I decided to go with the Split heating/air-condition system). Thanks, Jackson & Sons for having hired employees that know their trade and are good with customers.
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Josh did a great service and notified me about a repair. Thank you!
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Not the first time we’ve dealt with this tech. He was, as always, professional, polite, knowledgeable and on time ! Send him anytime.
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Overall Experience
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The tech was friendly, professional, and efficient. Arrival time was spot on and notification in advance was appreciated.
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Six months check-up. They keep my old unit running in tip-top shape. Excellent service!
Response from Jackson & Sons:
We thank you for sharing your positive experience. It made our day.
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Tech performed ESA on 3 systems. Package HP- Tech serviced and cleaned system, found drain line clogged and not draining due to broken 90 tech fixed and cleared drain line. No further challenges with this system at today’s visit. Upstairs split- tech service and cleaned system found drain line outdated tech recommended EZ trap drain line for better drainage. All electrical testing to specs at this time with 18 delta t. Garage split- tech service and cleaned system found drain line outdated tech recommended EZ trap drain line for better drainage. All electrical testing to specs at this time with 18 delta t.
Tech found crawlspace extends all the way to the porch allowing outside air to get in all the time. This is causing the dehumidifier to run constantly. Customer requested dehumidifier gets turned off for now. Tech inspected system, unit is a gas pack with no heat strips. Capacitors, amp draw and refrigerant pressures all within specs. Condenser coil has debris on it and should be cleaned.
Tech performed ESA on 1 system. Tech found no challenges or concerns with system/operations of system, all tests tested well. System under 1 year old, operating properly upon departure.
Tech performed ESA on 1 system, has not been maintenanced in years. Tech found compressor capacitor testing very weak at 32.1 rated for 45 MFD +-6%, tech recommended replacement today, homeowner declined today, did not have money and doesn’t want to use card, wants us to come install capacitor next month after May 25, call to arrange repair closer to date. Tech also found UV bulb blown, how mower declined replacement today. Tech found no other issues with system/operations of system, system is cooling with a Delta T of 20 degrees upon departure.
Tech found a failed capacitor preventing compressor and fan from starting. Tech also found dirty coils and strongly recommended a maintenance plan. Customer agreed to perform ESA today. Tech cleaned coils, cleared drain, replaced filters and performed system inspection. Coils are corroded but no leaks at this time. Customer is aware of the age of system. Customer chose to supply their own filter
Tech performed ESA on 1 system. Tech found compressor capacitor testing low at 41.47 rated for 45 MFD+-10% so still within specs but low. Tech found outdoor fan motor capacitor testing weak at 5.88 rated for 7.5 MFD+-10%. Tech also found outdoor fan motor overamping at 1.48 rated for 1.4. Tech recommended replacing fan motor and replacing capacitor under 10 year parts warranty, homeowner declined today, tech suggested homeowner make a decision to before it starts getting hot so they won’t be without heat if it fails this summer. Tech found compressor megging between green and yellow, tech recommended adding hard start kit to prolong life of compressor, homeowner states previous system had compressor failure and knows the cost of that. Homeowner interested in all repairs but not making decision today. Tech built estimates for all repairs. Tech found no other challenges or concerns, system is operating properly upon departure.
Tech washed and serviced unit and found no challenges at this time customer is already aware of condenser coil fins being corroded. Customer extended PSA via card 372.56. Unit is up and running with a delta t of 21.
Tech washed and serviced unit and found rusted on face plate of evaporator coil tech performed leak check and found potential leaks starting to form customer is aware of techs findings tech informed customer that we will monitor as we come out tech found no other challenges at this time, tech recommended hard start kit customer was not interested at this time.
Tech washed and serviced unit and found evaporator coil to have surface rust tech performed leak check but found no leaks at this time customer is aware of techs findings. Unit is up and running with a delta t of 20 with a return of 71 and a supply of 51.
Tech performed ESA on 1 system. Split system- Tech cleaned and inspected system, all electrical components tested to specs tech found indoor evaporator coil very rusty and corroded but no leaks. Tech was unable to check delta t customer not home tech jumped system from outside and check run pressure with no issues pressures are correct at this time.
Tech performed ESA per energy savings agreement. Split system- tech found compressor capacitor testing weak this was the only issue found at today’s visit all other electrical components testing to spec. Tech thoroughly cleaned system and reprogrammed t stat, system is giving a 20 delta t. Customer stated t stat was loose and wasn’t fixed last visit tech removed and put drywall anchors in to secure tightly. Recommendations- tech recommends replacing weak dual run capacitor with turbo 200 with 5 year warranty. Tech spoke with customer over the phone and customer approved repair and PSA renewal.
Tech performed ESA on 1 system. Upon arrival, homeowner informed tech of insulation being blown in through vents, tech stuck phone in vents to get pictures, could not see internal damage but could not see far. Tech checked crawlspace and could not find any external damage to duct system. Tech knows mice have chewed hole somewhere inside but unable to locate. OD motor is running a little loud but is amping at .82 rated for 1.1. All tests tested well. System is operating properly upon departure. Homeowner still planning to put home on market soon.
Tech performed ESA on 1 system. Package HP- tech found compressor pulling high starting amps, no further challenges at today’s visit system is operating properly with 20 delta t. Recommended- hard start kit to prolong life of compressor.
Tech performed ESA on package unit per customer request. Package HP- Tech found no challenges with system all electrical components tested to spec, evaporator coil looks good has very small amount of rust with no leaks. Customer Extended ESA
Performed routine maintenance per energy savings agreement. Technician did not find any challenges while servicing equipment today. There was a good amount of leave and debris in the condenser portion of the system. Tech removed leaves and rinsed out compartment. There was also some leaves and debris in the evaporator coil portion of the system. Tech removed and flushed condensation drain to ensure properly flow going forward. Delta t observed today was 20 degrees.